Refund and Return Policy

Last Updated: 04 December 2025

Thank you for shopping with BEVRIZZA BRUQO PRIVATE LIMITED.
We aim to deliver high-quality non-alcoholic beverages and provide an excellent customer experience.
Please read our Refund & Return Policy carefully before making a purchase.

1. Return Policy

Due to the consumable nature of beverages, we follow a strict no-return policy, except in the following cases:

Eligible Returns (Accepted Only If):

You may request a return or replacement if:

• The product was delivered in a damaged or leaked condition

• You received the wrong product

• The product is expired or nearing expiry at delivery

• The product is defective or not fit for consumption

Non-Eligible Returns

We do not accept returns for:

• Opened bottles/packs

• Products damaged after delivery

• Taste/preferences not matching expectations

• Change of mind

• Minor packaging dents that do not affect product quality

2. Refund Policy

Refunds are approved only for eligible cases listed above.

A refund may be issued if:

• The product is unavailable for replacement

• The order was cancelled before dispatch

• The delivery partner cannot reach your location

Refund Mode

Refunds are processed through the original payment method:

• UPI

• Wallet

• Card payments

• Net banking

Refund processing time: 5–7 business days (as per bank/payment gateway timelines).

3. Replacement Policy

If your order meets the return eligibility criteria, we may offer:

• A replacement of the same product

• Replacement with a similar product (if original is unavailable)

Replacement is processed after verifying:

• Photos/videos submitted by the customer

• Courier damage reports

4. Order Cancellation

Before Dispatch

You may cancel your order before it has been shipped.
A full refund will be issued.

After Dispatch

Once shipped, the order cannot be cancelled.

If you reject the order at delivery:

• Shipping charges and handling fees may be deducted.

5. Damaged or Wrong Product Delivery

If you receive a damaged, incorrect, or defective product:

1. Notify us within 24–48 hours of delivery

2. Provide the following:

   • Order ID

   • Clear photos/videos of the issue

   • Unboxing video (recommended but optional)

We will verify and respond within 48 hours.

6. Non-Delivery / Lost Shipment

If your order has not been delivered within the estimated timeline:

• We will coordinate with the courier partner

• If confirmed as lost, we will provide a full refund or replacement

7. Contact for Refunds & Returns

To submit a return, replacement, or refund request, contact us at:

Director: Dikshant

BEVRIZZA BRUQO PRIVATE LIMITED
Email: info@bevrizza.com
Phone: +91 8700650934
Address: Second Floor, House No.-2161/T-6, Shop Pvt. No.-5, Guru arjun nagar, Village Khampur City, Patel Nagar, Shadipur, New Delhi, Central Delhi, Delhi-110008.

8. Policy Updates

We may update this Refund & Return Policy periodically.
Any changes will be posted with a new 04 December 2025 date.
Continued use of the website means you accept these changes.